RADIX IDC module
Treatment Gateway
An automated treatment engine that minimizes risk and protects customer satisfaction.
RiverRock's RADIX IDC Treatment Gateway automates your back-office operations with an automated treatment engine. Near-real-time monitoring of trigger factors, limits your exposure, and keeps customer satisfaction high — all driven by your own business rules.
Actions the engine can take automatically
- Add an adjustment or charge to an account
- Advance a customer forward or backward in the treatment process
- Apply a deposit against their balance
- Change a customer’s bill handle
- Reset local blocking settings
- Place a pre-recorded call to a customer
- Send a customer to collections — or bring them back
- Integrate with the local and long-distance gateway
- Generate and send a pre-defined letter
- Take action based on external events
- Take action based on Lifeline status
- Set an invoice message to a pre-defined value
- Set or adjust long-distance credit limits
- Move a customer into a different treatment process
- Zero out or write off an account
Trigger factors you can define
- Customer balances — current due, total due, past due
- Due date ± N days
- Credit limits
- Revenue limits
- Lifeline status
- Days from disconnect
- Number of bills
- Days from start of treatment process
- Local SOC
- Days from customer start date
Welcome letters, reminder emails, anniversary calls, instant suspend/restore the moment exposure crosses a threshold and instant restore the moment a payment clears — all of it can be automated while your team focuses on the work only people can do.
See RADIX IDC in action.
A 30-minute demo is the fastest way to see whether we are a fit. Show us your use case; we will show you how it runs in RADIX IDC.