Radix eCare
A modern self-service portal that upsells, cross-sells, and deflects tickets.
Radix eCare brings the full power of the RADIX product suite directly to your customers through a modern web portal. It turns self-service into a revenue channel and takes pressure off your call center.
Key capabilities
Account management
Customers update their own account details and preferences.
Account activity
A clear view of recent activity, charges, and usage.
Bill pay
One-time and recurring payment options.
Incident Management
Customers open and track incidents without picking up the phone.
Recurring payment methods
Manage auto-pay and saved payment options.
Paper / paperless delivery
Let customers choose how they receive invoices.
Call history
Searchable, filterable, and downloadable as CDR extracts.
Ask questions
A direct path for questions, with routing to the right team.
See RADIX IDC in action.
A 30-minute demo is the fastest way to see whether we are a fit. Show us your use case; we will show you how it runs in RADIX IDC.