Customer Care
A single workspace for every customer interaction.
The RADIX IDC Customer Care module gives you complete visibility and control over your customer base. With a customer-centric design, it brings every account, order, payment, and conversation into one integrated workspace — so your team always has the full picture.
Key capabilities
Account inquiry & maintenance
Role-based access to every customer detail — accounts, notes, products, rating, billing, and more.
Notes, alerts & broadcast messages
Generate and view real-time information, with integrated messaging that routes critical items straight to the right internal users.
Parent / child hierarchy
Model relationships between accounts for consolidated billing, reporting, and payment responsibility.
Order processing
Add, modify, or remove services on a customer account with validation built in.
Order status
A complete, comprehensive view of every order on the account, with color-coded indicators for at-a-glance status.
Activity progress
Real-time and historical visibility into every order activity tied to an account.
Customer satisfaction insight
A comprehensive view of the customer experience - giving you the clarity needed to reach 100% satisfaction.
Contact management
Keep every contact, role, and preference organized and instantly available.
Scheduled payments
Process payments today or schedule them for a future date, alongside normal and recurring processing.
Transaction history
A complete, auditable record of every financial transaction on the account.
See RADIX IDC in action.
A 30-minute demo is the fastest way to see whether we are a fit. Show us your use case; we will show you how it runs in RADIX IDC.