Order Management
End-to-end orders, from customer entry to service activation.
Outside of the sales cycle, order management is your first chance to give a customer a great experience. RADIX IDC Order Management handles every order end-to-end — driven by a table-based workflow engine and guided by wizards that keep every order accurate.
Key capabilities
Configurable workflow engine
Define activities, durations, workgroup assignments, required steps, and cross-activity dependencies to match your business.
Wizard-driven order flow
Guide every order step-by-step and catch issues before they reach downstream systems.
Alerts & notifications
Keep every stakeholder informed with routing rules and proactive alerts.
Activity monitoring
A central, secure view of in-progress, in-jeopardy, and completed orders, plus assigned resources.
Order status
One comprehensive list, searchable and filterable, covering every customer order.
Dependency management
Ensure dependent activities complete in the right sequence — automatically.
Automated load balancing
Distribute work across teams and roles without manual queue-juggling.
Order validation
Enforce business rules for required and dependent data, with external sources like MSAG, LERG, and USPS keeping data accurate throughout the flow.
See RADIX IDC in action.
A 30-minute demo is the fastest way to see whether we are a fit. Show us your use case; we will show you how it runs in RADIX IDC.