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Incident Management
 
The RADIX IDC Incident Management module empowers you to respond expeditiously and effectively to a customer’s problem. When customers call to report a problem, whether it is a service issue or a billing issue, your ability to quickly and professionally solve the issue is essential to customer retention.

The RADIX IDC Incident Management module supports the following functionality:
  • Tracks Incidents and Issues
  • Automatic Escalation
  • Comprehensive view of all Incidents related to a problem
  • Internal Routing of Problem through an integrated Message System
  • Customer Centric Visibility to Problems and Resolutions
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