The RADIX IDC Incident Management module empowers you to respond expeditiously and effectively to a customer’s problem. When customers call to report a problem, whether it is a service issue or a billing issue, your ability to quickly and professionally solve the issue is essential to customer retention.
The RADIX IDC Incident Management module supports the following functionality:
- Tracks Incidents and Issues
- Automatic Escalation
- Comprehensive view of all Incidents related to a problem
- Internal Routing of Problem through an integrated Message System
- Customer Centric Visibility to Problems and Resolutions
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