RiverRock Systems Logo Customer Login
Customer Care
Order Management
Product Catalog
Rating / Billing
Workflow Engine
Accounts Receivable
Incident Management
Radix eCare
Local Gateway
Treatment Gateway

Customer Service
See more information

Request a live demo with our sales team.

Upcoming Events
October 5 - 8
See more information

Incident Management
The RADIX IDC Incident Management module empowers you to respond expeditiously and effectively to a customer’s problem. When customers call to report a problem, whether it is a service issue or a billing issue, your ability to quickly and professionally solve the issue is essential to customer retention.

The RADIX IDC Incident Management module supports the following functionality:
  • Tracks Incidents and Issues
  • Automatic Escalation
  • Comprehensive view of all Incidents related to a problem
  • Internal Routing of Problem through an integrated Message System
  • Customer Centric Visibility to Problems and Resolutions
Home  |  About Us  |  Contact Us
©1998-2014 RiverRock Systems Ltd. All Rights Reserved.